Troubleshooting

Our sabers are of the highest quality, but due to human error, every once in a while, something gets jostled or dropped during shipping causing potential problems. Many of these small issues do not require warranty and are very simply fixed. While we are sure your saber will arrive in perfect condition, we want to remain proactive to help in any way in we can. Below we've added the potential issues. 

Problem: Saber is not turning on

Solution: Low or dead battery. Charge saber for a minimum of 4 hours before use. Some sound boards will let you know when the saber is fully charged by saying, "Ready". 

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Problem: Saber has sound, but isn't lighting up

Solution: For pixel blade setups, make sure the blade is firmly seated in the hilt and making contact with the connector pins in the hilt. For baselit setups, make sure the saber is fully charged


Problem: No swing sounds or no saber hum sounds

Solution: When saber battery drops to 0%, the sound boards can sometimes glitch and drop out some sounds even after charging. It resolve this problem reset the board by removing the battery and plug the saber into the charger for more than 10 seconds. Unplug charger and reinsert the battery. The saber should now be operating properly.

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Problem: Saber shuts off while swinging

Solution: Due to production variations, sometimes the battery compartment is a millimeter larger making the battery just slightly loose in the compartment. Simply use a small tool to carefully pry the battery contact tab out slightly so the battery makes better contact.

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Problem: Saber is not charging

Solution: Due to production variations, sometimes the battery compartment is a millimeter larger making the battery just slightly loose in the compartment. Simply use a small tool to carefully pry the battery contact tab out slightly so the battery makes better contact.